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Slow service
Mon, Aug 29, 2022
Many companies are blaming inflation, labor shortage, and a host of other reasons for slow customer service.
People are waiting in line for hours together just to get in touch with a customer rep.
If they really wanted to make our lives easier, they would have installed a simple callback system.
But, what they really want is to force us to hang up, so that they don’t need to answer our questions or solve our problems.
Because, they never really wanted to listen in the first place.
Takeaway
Slow service is no service. It’s an insult.
How is your brand prioritizing good service for your customers? I’d love to know!
Biggest question: Isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way?
