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Slow service

Many companies are blaming inflation, labor shortage, and a host of other reasons for slow customer service. 

People are waiting in line for hours together just to get in touch with a customer rep. 

If they really wanted to make our lives easier, they would have installed a simple callback system

But, what they really want is to force us to hang up, so that they don’t need to answer our questions or solve our problems.

Because, they never really wanted to listen in the first place.

Takeaway

Slow service is no service. It’s an insult.

How is your brand prioritizing good service for your customers? I’d love to know!

Biggest question: Isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way?

Jeffrey Gitomer

Kurian Babykutty

CEO, 40 Parables

Kurian's a steward of storytelling and a keen observer of people, which is why he geeks out on making marketing meaningful.

Manna is tastiest when shared together.
Share this with someone who needs it today.

Manna is tastiest when shared together. Share this with someone who needs it today.