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Fax fail

I signed up for a payroll service that I wouldn’t recommend, even to my worst enemy. 

The sign-up process only took 2 minutes.

However, when I tried calling the company after encountering issues with the software, I was stuck waiting on call for hours on end.

When I finally got through after 4 hours of waiting, I was told to send them a fax detailing the issue. 

Yes, you heard that right – a fax. 

In 2022!

“I don’t have a fax.” I said.

I also asked them if they knew who else had a fax, apart from them!

The only other option was to write an actual letter and mail it in, but there would be no guarantee of receipt.

Even sending a fax message could take 30 days to get a response.

Takeaway

If you can sign up instantly, but need to wait an eternity for service, cancel and run for your life!

Have you ever signed up for a product or service only to regret it later? Let me know here!

Our greatest asset is the customer! Treat each customer as if they are the only one.

Laurice Leitao

Kurian Babykutty

CEO, 40 Parables

Kurian's a steward of storytelling and a keen observer of people, which is why he geeks out on making marketing meaningful.

Manna is tastiest when shared together.
Share this with someone who needs it today.

Manna is tastiest when shared together. Share this with someone who needs it today.